As your store grows, you may attract customers who don't speak English. In this tutorial, we will show you how to add a multi-language trigger and template so that customers see ReConvert widgets in their own language. ReConvert supports multi language stores on Shopify.

Creating The Language Trigger & Template

Create a New Funnel.

Here's an article on how to use the Funnel Editor.

Set up a trigger to identify what language the customer used at checkout. Learn more about triggers: Trigger Based Thank You Pages

The trigger should be set to: Category - Order Details > Parameter - Language > Condition - IS > Status - Italian.

Create a new template that you can customize to your specific language.

Once you've entered the page builder, you can add the widgets and all the required information on the specific language here.

πŸ“ NOTE: The rest of the Shopify built in widgets (like order summary, continue shopping button, and customer information) will still be displayed in the store's main language on the page builder. However, on a live Thank You page they will be displayed in the customer's language (the translation is hanlded by Shopify).

πŸ’‘ TIP: The offer will be shown in the store's default language, but you can create a specific offer and translate it yourself.

After you're done, you can test the template with existing orders or place a new one.

Go to an existing order where the trigger should be activated (Italian checkout, for example) and view your Thank You page to check that everything is in order: How can I see my actual thank you page?
Here an example of the checkout process in Italian and the actual thank you page result:

As you can see everything works well.

Well, that's a wrap!

If this article did not solve your issue, our support team is available for you 24/7, just click the live chat button at the bottom right corner of this page.

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