Oh no! Your birthday collection widget isn't working. That's not good. Here's what might be going on & how you can fix it.

First thing: check that your thank you page template has a birthday subscription widget on it (seems obvious, but just to be sure)

Second thing: check to ensure that your thank you page widget is not set to 'hidden'.



If your birthday widget still doesn't appear, it may be because a customer previously submitted their birthday to you.

ReConvert doesn't show the birthday widget to customers who've previously submitted, to avoid creating duplicate birthdays in your system. (pretty clever, huh?)

How to Check if a Customer Already Submitted Their Birthday

Birthday information is stored in the customers section of your Shopify store. So what you can do is search for the customer & see if they have a note attached to them with their birthdate.



Alternatively, you can review everyone who's submitted a birthday by CSV. To do this go to ReConvert Dashboard -> Thank You Pages -> Birthdays -> Export.



Well, that’s a wrap!

If this article did not solve your issue, our support team is available for you 24/7, just click the live chat button at the right corner of this page.

📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
📧 Please let us know if you spot any typos, mistakes or omissions via care@stilyoapps.com
Was this article helpful?
Cancel
Thank you!