First, make sure that the published template has a birthday subscription widget in it and that it’s not hidden.

The birthday subscription widget will only collect one birthday per customer. Once collected, the widget will be hidden on the thank you page for that customer, whatever he visits the thank you page again or places a new order. This way we can push him to take other actions instead of getting information we already have. This will result in better experience for your customers and better results for you.

If the widget in enabled and not hidden in your live thank you page template but still does not appear, it probably means that the customer already submitted his birthday before.

If you want to check if a customer already has a birthday attached to him, you can search for the customer in shopify and see if he has a note attached to him with his birthdate.

Customers birthday information + export to SCV

Well, that’s a wrap!

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